Help Centre

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• What is OpenQual?

  A secure web wallet where you store and manage the training credentials issued to you by Registered Training Organisations (RTOs). You control what is shared and with whom.

• How are credentials added to my wallet?

  Eligible records can appear through enabled provider workflows. Existing learner-uploaded evidence stays distinct from issuer-verified credentials. New native Statement issuance and real transcript intake are not yet publicly launched.

• Can I use OpenQual on my phone?

  Yes. OpenQual Web works in a modern mobile browser. Public mobile app availability will be announced separately.

• Is OpenQual free for learners?

  Your current learner account does not show a OpenQual subscription charge. Contact support for the latest service terms.

• Go to sign-in →

• How does verification work?

  For eligible records, you can create an authorised sharing link. Recipients see the details permitted by that share, which can include the holder name, credential, issuer, dates and status. They do not gain access to your whole wallet.

  Full explanation →

• Does the verifier need an account?

  No. Verification links are public and require no login on the verifier's side. This is intentional — it removes friction for employers checking credentials on-site.

• What does "valid" vs "expired" mean?

  "Valid" means the credential is current as of the check date. "Expired" means the qualification had an end date and that date has passed. The issuing RTO sets expiry, not OpenQual.

• What if a credential status looks wrong?

  Contact the RTO that issued the credential — they are responsible for the accuracy of what they publish. If you believe there is a platform error, email support.

  Try the verification tool →

• How do I share a specific credential?

  From your wallet dashboard, open an eligible credential and select "Share". This creates a consent-scoped verifier link where the credential is issuer-backed and shareable.

• Can I set an expiry on a shared link?

  Yes. When generating a link you can set how long it stays active — for example, 7 days or 30 days. After that the link returns no data to the verifier.

• How do I revoke a link I already shared?

  Go to your wallet dashboard, open the credential, and select "Manage links". Supported active links can be revoked from the wallet.

• What does the verifier actually see?

  The verifier sees the details authorised for that share, which can include the holder name, credential name, issuer, dates and current status. They do not see your other wallet records.

• Are my credentials private by default?

  Yes. Wallet records are private by default. Sharing requires an explicit learner action or a consented workflow.

• Can the RTO that issued my credential see my wallet?

  Issuing a credential does not give an RTO access to your whole wallet or unrelated records. Issuers retain their own training records and authorised operational audit information.

• Does OpenQual sell or share my data?

  No. We do not sell personal data or credential records to third parties. Anonymised, aggregated usage data may be used to improve the platform.

• Can I download or export my data?

  Account export is a planned support workflow. Until it is live, contact support for account data requests.

• Read the privacy policy →

• How do I reset my password?

  On the sign-in page, select "Forgot password" and follow the identity provider’s secure recovery instructions. Never share a recovery link or verification code with support.

  Go to sign-in →

• How do I update my email address?

  Contact support for help with your account email. Your shared sign-in identity must be handled through the supported account process.

• How do I delete my account?

  Use the supported account action in Settings where it is available, or contact support for a governed account request. Issuing RTO records and legally required audit history follow their own retention obligations and are not erased by deleting a Wallet account.

• Read the terms of service →

• How does an RTO connect to OpenQual?

  RTOs connect through the Search Training platform integration. Eligible credentials can appear in learner wallets when the provider integration and issuance path are enabled.

• Who is responsible for credential accuracy?

  The issuing RTO. OpenQual stores and relays what the RTO publishes. If a credential is incorrect, the RTO must correct it at source.

• Can an RTO revoke a credential after issuing it?

  Revocation support depends on the connected issuer workflow. Where supported, revoked credentials should no longer verify as current.

• Go to Search Training →